Disable Ctrl-Alt, this conflicts with Rhino 3D and many other content creation programs

[Carvecream]

We need to use ctrl-alt in combination with other mouse and keyboard manipulations to navigate in Rhino 3D as well as other programs we use on a regular basis.

Unfortunately pressing ctrl-alt while in a remote session kicks us out of the full screen mode which is EXTREMELY TEDIOUS. Can someone from Logmein offer a solution for this, preferably a way to disable this 'feature'.

thank you!

[TorgeirHolm]

Yes please! I second this. We're experiencing the exact same problem with 3ds Max and LogMeIn. I also created a previous thread about this (which I see you found), but got no response. Glad to see more people asking for this.

[Carvecream]

Hello will anyone from Logmein address this request??????

[AshC]

@Carvecream  I'm sorry we don't have any documentation on this issue.  Have you been able to reach Customer Support to see if they can gather system logs and LMI logs for a deeper dive into the cause? 

[TorgeirHolm]

There's no need for logs or a deep dive into the cause. LogMeIn's hard-coded CTRL-Alt shortcut to exit full screen is a common key press while working in Rhino and 3ds Max, as well as in other software applications. This is very disruptive when working remotely, so we need a way to either disable or remap LogMeIn's shortcut.

[Carvecream]

Hi Ash,

Just please give us a way to remap the ctrl-alt hot key for popping out of 'fullscreen' mode in Logmein and problem will be solved. 

[MPG]

Any reply to this yet or did anyone find a work around on how to disable it?

[TorgeirHolm]

@MPG No response from LogMeIn on the issue, and no work arounds. The lack of response is frankly very disappointing, when the problem is so clear, and a fix could be implemented quite easily. We're currently evaluating and looking at moving the entire team to Parsec when our current plan is up for renewal.