Several days have passed by. I have yet to receive any communication regarding an update on where we stand on this?
Hi lzch1
I apologize for the frustration. After a quick look into your case and from the log files you provided the host has webroot installed, has it been disabled?
When is their going to be a Mac LogMeIn update for Majave. I don't need it to work in HD or Dark Screen Mode. Whatever your developers can do so that I have remote Keyboard and Mutitasking with other programs on my Mac that is all I care about. I know others want a a full fix but whatever you can give me now would be greatly appreciated.
Hi zoid
The most current release is 64 bit for Mojave compatibility, remote keyboard entry should be working. From the one case that I know was investigated, it turned out to be webroot causing the issue. Do you have webroot installed and enabled on the Mac you are having issues with?
I have the same problem and all the machine with Webroot seem to have the issue, not the one I have without it. How do I add an exception for it? I was looking for the folder for LogMeIn to add to the list of exceptions but not sure what it is for OSX.
Glen, Yes Webroot is installed. This is a corporate security package that is required. This same package is on all Mac's that have Mojave running. Interesting.. that you point to that and I disabled it temporarily and it works fine. Meaning.. I can remote connect and enage keyboard. Webroot has installed another layer of security called "Secure Keyboard Entry" I was not aware of this till you pointed me to look at if i have Webroot installed. Once, I disabled "Secure Keyboard Entry" I can gain control of my remote keyboard.
After several weeks I finally got a solid solution and answer. THANK YOU!!
