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Danny6
2 years agoNew Contributor
Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))
Getting this error when connecting to a client.
So far only one member of my team can connect to this client but everyone else gets this error.
Here is the solution for computers showing this error due to an expired certificate:
As admin, open the command prompt of my computer in LogMeIn Client
1. cd "C:\Program Files (x86)\LogMeIn\x64"
2. cmd
3. logmein.exe cert -createca "LogMeIn CA on %COMPUTERNAME%" -createsc "%COMPUTERNAME%"
4. net stop LogMeIn && net start LogMeIn(Thank you Michal_orc )
Depending on where the computer is located, you may run into an error "Country too long".
The problem is that Windows returns a 3-digit "sub-region-code" instead of the 2-character "alpha-2" country code. Check for example: https://github.com/lukes/ISO-3166-Countries-with-Regional-Codes/blob/master/all/all.csv
To overcome on this problem you have to explicitly specify the 2-digit code of your country. So find the "alpha-2" code of your country in the table above and issue the following command in an administrator command prompt:
"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "<alpha-2 code of your coutry>" -createsc
For example if you are in Mexico, then issue the following command:
"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "MX" -createsc
On Mac the certificates are stored in files:
- /Library/Application Support/LogMeIn/CA.pem
- /Library/Application Support/LogMeIn/server_ex.pem
First these files have to be deleted:
- sudo rm /Library/Application Support/LogMeIn/CA.pem
- sudo rm /Library/Application Support/LogMeIn/server_ex.pem
Then restart the daemon:
- sudo launchctl stop com.logmein.logmeinserver
32 Replies
- GlennD6 months agoGoTo Manager
Hi vrajm, Windows XP is not supported
- vrajm6 months agoActive Contributor
i don't see HostCertSent
I am running LMI on Win XP SP3 - GlennD2 years agoGoTo Manager
Hola stefannyTique,
Sólo debería necesitar hacer esto una vez, por lo que recomendaría llamar a nuestro número gratuito de soporte mientras esté en esta PC y ellos podrán ayudarlo. https://support.logmeininc.com/pro/contact
- stefannyTique2 years agoNew Member
Buen dia,
Me soluciona el error, pero la momento de apagar el equipo y encenderlo al otro dia debo generar nuevamente le comendo por cmd para que me genere la conexion y no pueod generar esto todo el tiempo
- GlennD2 years agoGoTo Manager
Sergio_Boening Please review the marked solution, instructions for Windows and Mac are provided
- Sergio_Boening2 years agoVisitor
What about windows users? where can I find those folders?
- GlennD2 years agoGoTo Manager
Hi dlorite, welcome to the community.
To my knowledge you are the first customer to report this issue affecting a large number of PCs. You can use the Remote Execution feature to run the commands in the Accepted Solution on the affected PCs instead of one at a time.
- dlorite2 years agoVisitor
Hi GlennD
What you say is not true, our company has 606 computers with logmein as of today and it is failing in all of them.
You should give us a solution that does not consist of repairing computer by computer. This is creating a lot of inconvenience for us.
Thank you
- Hemantrathore022 years agoNew Contributor
Hi Team,
Now can we get the information to fix to all?
Thanks.
- GlennD2 years agoGoTo Manager
Hi Hemantrathore02, to date this issue was only being reported for minority of individual systems, this is why we have not released a new client build requiring everyone to update their clients.