cancel
Showing results for 
Search instead for 
Did you mean: 
Danny6
New Contributor

Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

Danny6_0-1710957170341.png

Getting this error when connecting to a client.

So far only one member of my team can connect to this client but everyone else gets this error.

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

Here is the solution for computers showing this error due to an expired certificate:

As admin, open the command prompt of my computer in LogMeIn Client
1. cd "C:\Program Files (x86)\LogMeIn\x64"
2. cmd
3. logmein.exe cert -createca "LogMeIn CA on %COMPUTERNAME%" -createsc "%COMPUTERNAME%"
4. net stop LogMeIn && net start LogMeIn

(Thank you @Michal_orc )

 

Depending on where the computer is located, you may run into an error "Country too long". 

 

The problem is that Windows returns a 3-digit "sub-region-code" instead of the 2-character "alpha-2" country code. Check for example: https://github.com/lukes/ISO-3166-Countries-with-Regional-Codes/blob/master/all/all.csv 

To overcome on this problem you have to explicitly specify the 2-digit code of your country. So find the "alpha-2" code of your country in the table above and issue the following command in an administrator command prompt:

"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "<alpha-2 code of your coutry>" -createsc

For example if you are in Mexico, then issue the following command:

"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "MX" -createsc

 

On Mac the certificates are stored in files:

- /Library/Application Support/LogMeIn/CA.pem

- /Library/Application Support/LogMeIn/server_ex.pem

 

First these files have to be deleted: 

- sudo rm /Library/Application Support/LogMeIn/CA.pem

- sudo rm /Library/Application Support/LogMeIn/server_ex.pem

 

Then restart the daemon: 

- sudo launchctl stop com.logmein.logmeinserver 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training

View solution in original post

24 REPLIES 24
KateG
GoTo Moderator

Re: Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

@Danny6 Welcome to the GoTo Community 

 

What OS system is the team running? For the member who can't connect have they checked which version of TLS is enabled on the machine


Kate is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!


Free new user and admin training
Danny6
New Contributor

Re: Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

Hello kate! OS is Win10 And no I dont believe so.
KateG
GoTo Moderator

Re: Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

Hi @Danny6 Have you tried a full uninstallation of LMI including the registry keys?

 

 If not can you Uninstall the affected computer, reboot the computer, install again, and test the connection? 

 


Kate is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!


Free new user and admin training
Michal_orc
Active Contributor

Re: Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

I have the same problems. I reinstall LMI; the issue still exists
but

I can login from LogMeIn Client to MainMenu.
I can't start Remote Control
I also noticed that the problem occurs more often on Windows 11

Unfortunately I don't have a solution yet
I send a message to HelpDesk, but I was unable to call

GlennD
GoTo Manager

Re: Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

Hi @Michal_orc, welcome to the community.

 

Are you seeing the exact same error message? Do you have the latest version of Host software 4.1.0.15428 installed?

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training
Michal_orc
Active Contributor

Re: Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

Yes, I have 4.1.0.1542. On Saturday I connected to the sample computer. 

I have a problem with about 15 computers out of 300 that I manage in in various networks and locations. Almost all of them are on Windows 11. This is not a firewall or routers problem, I connect to other computers on this network.

My error is very simmilar 0A000410:lib(20);;reason(1040)

 

 

GlennD
GoTo Manager

Re: Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

Okay, I can you enable logging in the LMI software settings so we can get some more clues? Typically these kinds of connection errors do end up being firewall related, our IPs change so we recommend allow listing our domains instead. 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training
Michal_orc
Active Contributor

Re: Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

Yes, I turned on logging.
I copied the logmein.log content from the last two minutes to my computer via PowerShell. During this time I tried to run remote control
By the way, I noticed that File Transfer and remote control also do not work
How should I send the content of the logmein.log file?

erdemtopcu
Visitor

Remote Connection Issue

Hi

After the update numbered 4.1.0.15428 (Mar 14, 2024) was installed on our host computers, we are unable to establish remote connections.

We kindly request your urgent support regarding this matter.

 

 

erdemtopcu_1-1711626207545.png