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Danny6's avatar
Danny6
New Contributor
2 years ago
Solved

Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

Getting this error when connecting to a client.

So far only one member of my team can connect to this client but everyone else gets this error.

  • GlennD's avatar
    GlennD
    2 years ago

    Here is the solution for computers showing this error due to an expired certificate:

    As admin, open the command prompt of my computer in LogMeIn Client
    1. cd "C:\Program Files (x86)\LogMeIn\x64"
    2. cmd
    3. logmein.exe cert -createca "LogMeIn CA on %COMPUTERNAME%" -createsc "%COMPUTERNAME%"
    4. net stop LogMeIn && net start LogMeIn

    (Thank you Michal_orc )

     

    Depending on where the computer is located, you may run into an error "Country too long". 

     

    The problem is that Windows returns a 3-digit "sub-region-code" instead of the 2-character "alpha-2" country code. Check for example: https://github.com/lukes/ISO-3166-Countries-with-Regional-Codes/blob/master/all/all.csv 

    To overcome on this problem you have to explicitly specify the 2-digit code of your country. So find the "alpha-2" code of your country in the table above and issue the following command in an administrator command prompt:

    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "<alpha-2 code of your coutry>" -createsc

    For example if you are in Mexico, then issue the following command:

    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "MX" -createsc

     

    On Mac the certificates are stored in files:

    - /Library/Application Support/LogMeIn/CA.pem

    - /Library/Application Support/LogMeIn/server_ex.pem

     

    First these files have to be deleted: 

    - sudo rm /Library/Application Support/LogMeIn/CA.pem

    - sudo rm /Library/Application Support/LogMeIn/server_ex.pem

     

    Then restart the daemon: 

    - sudo launchctl stop com.logmein.logmeinserver 

     

32 Replies

  • vrajm's avatar
    vrajm
    Active Contributor
    6 months ago

    i don't see HostCertSent
    I am running LMI on Win XP SP3

  • stefannyTique's avatar
    stefannyTique
    New Member
    2 years ago

    Buen dia,

     

    Me soluciona el error, pero la momento de apagar el equipo y encenderlo al otro dia debo generar nuevamente le comendo por cmd para que me genere la conexion y no pueod generar esto todo el tiempo

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Sergio_Boening Please review the marked solution, instructions for Windows and Mac are provided

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi dlorite, welcome to the community.

     

    To my knowledge you are the first customer to report this issue affecting a large number of PCs. You can use the Remote Execution feature to run the commands in the Accepted Solution on the affected PCs instead of one at a time.

     

  • dlorite's avatar
    dlorite
    Visitor
    2 years ago

    Hi GlennD 

     

    What you say is not true, our company has 606 computers with logmein as of today and it is failing in all of them.

    You should give us a solution that does not consist of repairing computer by computer. This is creating a lot of inconvenience for us.

     

    Thank you

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Hemantrathore02, to date this issue was only being reported for minority of individual systems, this is why we have not released a new client build requiring everyone to update their clients.