Forum Discussion

username8's avatar
username8
New Member
5 years ago

How do I cancel my subscription?

Please stop my billing and I dont want to pay it..and please change my account to trial
  • GlennD's avatar
    GlennD
    9 months ago

    lw2403 

     

    To modify or cancel a subscription

    To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.

     

     

g_4_genious's avatar
g_4_genious
New Member

This is very strange and very un-professional that to cancel my auto renewal or to cancel a subscription there is no option at all other that to contact support and wait for hours for their call. I can't expect this behaviour from such a mature company. I have wasted around 3 days and could not find this option and i am still waiting for the call.

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

g_4_genious   I apologize for the delay.  There is also an option to 'Call Support' if you don't mind waiting a few minutes on hold. 

 

You may also create a case for Customer Support to review via email if you cannot dial in.