Forum Discussion

username8's avatar
username8
New Member
5 years ago

How do I cancel my subscription?

Please stop my billing and I dont want to pay it..and please change my account to trial
  • GlennD's avatar
    GlennD
    9 months ago

    lw2403 

     

    To modify or cancel a subscription

    To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.

     

     

altafedelta's avatar
altafedelta
New Contributor

hi GlennD, can you help me? I'm still waiting for confirmation of the auto-renewal block. In the meantime we are checking with the bank whether it is possible to block card payments requested by your company.

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi altafedelta,

 

I see that your ticket was assigned so Support will be contacting you soon. It looks like your renewal date is not until July, so there is no need for concern. 

 

The status of most Support tickets can be checked by clicking on My Cases at the top of our support page (while you are signed in).