Forum Discussion

FilaHelp1's avatar
FilaHelp1
New Contributor
6 years ago

Invalid Email Format - Catalina OS

Everytime I try to log into the LogMeIn Control Panel to add a MacBook Pro to LogMeIn, it changes the structure of my email, preventing me from logging in.For example, I enter the administrator's ema...
macpro03's avatar
macpro03
New Contributor

Just to clearify, even rebooting doesn't always fix it. We are using 2-step authentication as well.

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Thank you for the update.  We are getting closer to a resolution now, and I'll let you all know if we need more data to complete the fix.

 

  • ruskie's avatar
    ruskie
    New Contributor
    6 years ago

    I am experiencing the same thing. I try to log on with the logmein client and for some reason, when I use the correct credential combination, it turns the @ into %40 and responds with an invalid email address error.

     

    I was beginning to think my machine (MacMini running Catalina)  was somehow compromised until I saw this thread here showing that others are experiencing the same problem.

     

    Any suggestions? Please! 

     

    I am all ears and I will try.

     

    Thanks

    • dterrot's avatar
      dterrot
      Visitor
      6 years ago
      I'm still getting this issue. Do you know if there is a fix?
      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        dterrot I'm sorry we don't have an ETA yet, though I know it is being worked on currently.