Keyboard writing does not work correctly with a Mac

[fjeannotte]

When I write in a Word document while remotely connected from a Mac to another Mac using LogMeIn Pro, the keyboard works every other time. I have to click several times elsewhere for the typing to work.

Version Mac locally : macOS 14.1

Version Mac Remotely : macOS 12.7.5

If I use another remote connection software, the typing always works.

[KateG]

Hi @fjeannotte Welcome to the GoTo Community, 

I'm not familiar with Mac-to-Mac issues regarding this matter, but I will check with the team. Please note that it's a holiday today, so there might be a slight delay in our response.

[KateG]

@fjeannotte checking with a colleague, it could be a number of things and if the issue isn't happening regularly, the best action would be is to work with customer support, who can take a look at the logs and the set-up.  Sorry for the inconvenience. 

[clerner09]

I have a Windows 11 and can't do the recommended steps (i.e.  go to Logmein Control Panel --> Options --> Preferences to change the keyboard mapping). The keyboard stopped working remoting from a Mac to a Windows 11. This is a new problem with no solution in sight. Any guidance would be helpful.

[GlennD]

Hi @clerner09, welcome to the community.

There are two places to adjust Keyboard settings for remote sessions:

1. Once you are in session select Options > Keyboard in the toolbar 
   
   
    
2. On the Host computer you are connecting to, open the LogMeIn Control Panel > Options > Preferences
   
   

I am using a MacBook Pro running macOS 14.5 and connecting to my Windows 11 PC.