I have a user that is using a Macbook laptop probably like two years old. I think its running the latest OS and i know its running the latest LogMeIn updates. The latest LogMeIn host control is installed on his remote computer which is a Dell Desktop running Windows 10 Pro which also is fully updated. He has reported to me that while connected in LogMeIn and typing in programs like Microsoft Word/Outlook he will randomly lose access to type on the keyboard. The only way he can get it back is by doing like a copy/cut and paste function and then the cursor will come back and he can type again.
Hi jdemodl
This does not appear to be a known issue. You mention "he will randomly lose access to type on the keyboard." which sounds like a connection issue, possibly.
You could enable debug-level logging in the LMI Client: View > Options > Enable debug and then after it happens again take a look at the logs for clues. Can you try that and see if it provides more insight? Thanks.
