Hi @hulagirl,
We do not currently offer live chat support for LMI customers. What you see with the chat-bot is a pre-programmed AI that does not yet have all keywords memorized. If you still need assistance, and it's not billing related, we can try to answer you here.
If you need billing help, please call directly into Customer Support here: https://support.logmeininc.com/pro/help/how-do-i-contact-support
Ash is a member of the LastPass Community Care Team.
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