Hey Kate,
Thanks for getting back to me.
It does not relate to the single computer, as anyone in the office both on mac and windows cannot use the desktop application.
You asked me to download and run this file, but i dont see the download url. can you please provide it so i can send you the logs.
On the article you sent, is just allowing ip and domains on the firewall, but our firewall in office does not have any blocked policies at all.
Again, we are able to access trough the web browser, but we cannot sign in on the desktop app.
Thank you!
Apologies, seen the download client debug zip now :d thank you, i`ll come back with logs
Sorry Kate, where i would find the logs?
Was looking in the Logmein folder under Program files / Program files (86) or under C drive anywhere but could not find anything. Please advise!
Think i found it, but i don have permission to attach files
so if any help here last lines of the logs
2023-09-04 09:22:25.262 - Debug - LogMeInIgnition:23776 - Test Proxy - - Response headers:
HTTP/1.1 200 OK
Cache-Control: public,max-age=1200
Content-Type: text/html
Last-Modified: Mon, 14 Oct 2013 15:10:54 GMT
Accept-Ranges: bytes
ETag: "013a393efc8ce1:0"
Content-Security-Policy-Report-Only: default-src 'self'; script-src-elem wss: https://*.coveo.com https://*.logmein.com https://www.logmein.com https://*.logme.in https://*.logmeininc.com https://*.goto.com https://*.lmiutil.com https://*.6sc.co https://*.nanorep.com https://*.nanorep.co https://*.google-analytics.com https://www.google-analytics.com https://*.boldchat.com .... HERE BUNCH OF DOMAINS LISTED.....
then continues with:
P3P: CP="NOI ADM DEV PSAi COM NAV OUR OTR STP IND DEM"'
Strict-Transport-Security: max-age=31536000
X-Content-Type-Options: nosniff
X-XSS-Protection: 1; mode=block
X-UA-Compatible: IE=edge
X-Frame-Options: SAMEORIGIN
Date: Mon, 04 Sep 2023 08:23:18 GMT
Content-Length: 8
2023-09-04 09:22:25.264 - Info - LogMeInIgnition:23776 - IgnitionLib - INFO - Affiliate Id not set!
2023-09-04 09:22:40.492 - Error - LogMeInIgnition:23776 - CLS login - - Could not load URL 'https://accounts.logme.in/auth.aspx?loginattempts=1&clusterid=23&returnurl=https%3A%2F%2Fasterisk.webservice.logmein.com%2Ffederated%2Floginsso.aspx&headerframe=https%3A%2F%2Fasterisk.webservice.logmein.com%2Ffederated%2Fresources%2Fheaderframe.aspx&productframe=https%3A%2F%2Fasterisk.webservice.logmein.com%2Fcommon%2Fpages%2Fcls%2Flogin.aspx&lang=en-US&ignorerememberme=1®type=R&trackingproducttype=2&embedded=1&skin=logmein&embeddedparams=embedded%3D1&hideautologin=0&autologinchecked=1&useaccesscode=1'. Status code: 400 (0x00000190)
andreif thanks for taking the time to gather the logs. Based on the information you provided, I created a case for you. You can expect to hear from one of our support representatives soon. In the meantime, if you have any additional details or insights related to the case, please don't hesitate to share them here. Thanks again.
Hey Kate,
Thanks for that. I already emailed support and Spencer sent me few older versions to install but still did not work. that`s why i said to ask the forum in hope someone had this before.
i did mentioned to Spencer in the email and over the phone if this is something to do with legacy signin as we are using SSO, but he said shouldnt matter.
So, while i appreciate you open a case on my behalf, just to let you know, i was already with goto support by phone and email and no solution found.
Thank you!
Hey Kate,
Nop, no proxy, no VPN at all.
