LogmeIn Client shows offline. Cannot connect to it.

[KateG]

@andreif  thanks for taking the time to gather the logs. Based on the information you provided, I created a case for you. You can expect to hear from one of our support representatives soon. In the meantime, if you have any additional details or insights related to the case, please don't hesitate to share them here. Thanks again. 

[andreif]

Hey Kate,

Thanks for that. I already emailed support and Spencer sent me few older versions to install but still did not work. that`s why i said to ask the forum in hope someone had this before. 

i did mentioned to Spencer in the email and over the phone if this is something to do with legacy signin as we are using SSO, but he said shouldnt matter. 

So,  while i appreciate you open a case on my behalf, just to let you know, i was already with goto support by phone and email and no solution found.

Thank you!

[KateG]

@andreif first, thanks for your patience throughout all of this. I was hoping that the logs may provide insight. 

Another consideration is are you using a VPN or Proxy settings? 

[andreif]

Hey Kate,

Nop, no proxy, no VPN at all. 

[KateG]

@andreif I'm escalating your case internally to see if we can get some answers for you. Thanks again for your patience.