I just got off the phone with a support rep. He said that they are aware of the issue and that they WILL be coming out with another update to fix this issue but he does not know when that will be happening.
I asked if they can send me the version just prior to this update and he said he did not have access to the prior version. Put me on hold and asked around and nobody else in support has it either. He said he believes a new update will be coming out really soon though.
Thanks for the update. Fingers crossed this gets straighten out quickly. What an huge waste of time!
Yea, I have nothing better to do !!! Sound like a plan .
Hey guys,
Sorry I'm late to this thread.
If I understand you correctly, no matter what you've done, you cannot connect to your existing client computers through your paid LogMeIn subscription?
If it's still happening, could you specify what operating system / web browsers you are utilizing there?
I will check the status of the newest release in the meantime, and update this thread with more information soon.
No, you are not understanding correctly. We are able to connect to our client computers just fine. The problem is that when we use the LogMeIn client, if we click the computer info button (little circle with an i in the middle), we always get the error: Your session may have timed out or you are offline. Please try again later.
Before the latest update to 1.3.3795, we were able to see the computer name, IP address, last connection date and time, how long computer has been online, and our notes that we have saved to that PC. Now we just get the above error and cannot see any info for each computer. I've updated the client on 2 computer and both do the same thing now.
Understood, thanks!
I will update this thread as new information becomes available...
