The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Logmein Pro Client compatibility with Apple Silicon M1 Macs and/or Rosetta
Does Logmein Pro Client work with the new Apple Silicon M1 Macs ? Either natively or through Rosetta emulation? Any plan to support the new Macs ?
I had this same problem as well with an M1 Mac mini. LogMeIn support said they are working on M1 compatibility. I was able to figure out a workaround that does not require physical access to the machine and it works great for me.
From the LogMeIn Client, try to login to the machine and you will see that black screen. Then go back to the client and launch the terminal - you should get a terminal prompt if the machine is up. In the terminal, type "caffeinate -u -t 2" and press enter. You should now have video.
Apparently this works because caffeinate with these arguments tells the M1 Mac that there is a user present at the computer, so it turns on the video.
Jason
(post edited to correct typo)
23 Replies
Only took since the M1 MacBook's release back in late 2020!
Thank you, Yes, I saw that a few weeks ago. I seem to still have lingering issues but it is much better indeed!
How long did that take them? I think it was about a year and a half was it not?....
This bug was finally fixed in the Oct 5 2022 update:
It truly seems LogMeIn could care less about our problems. I have never been able to confirm nor do I think they have more than one person that is Mac centric working at this company. If that! They certainly don't mind taking my 3 to $4000 each year but I can't use the stupid Mac Desktop or iOS apps to login to 22 Mac computers. 13 are mine as well others I support... The only way to get anything done is to never let these computers monitors go to sleep. These are expensive computers and as soon as I lose one monitor I'm going to sue this freaking company for not fixing this **bleep** problem. The right thing to do would be for them to admit defeat and quit supporting the Mac & iOS platforms. Apple remote desktop, team viewer, slapshop have no issue with this. LOGMEIN could fix this if they wanted to… They just don't care. Too big… This problem has been going on forever and it is well documented. This company makes me absolutely sick. I hate LogMeIn and their garbage software (for Mac users).
Good evening,
Has there been any further discussions on this? I have delayed updating to a new Mac with the M1 Pro for 6 months as I knew there were some compatibility issues with the software I use. These have all been addressed, however, Logmein still hasn't fixed this issue.
Please confirm timing for a solution to this issue.
Thanks
This solution simply does not work for the M1 Mac. If the host screen / display is set to turn off (go black) in system preferences than LogMeIn (Central) does not take the Host Mac display out of this dark mode. Even though you are connected, all you see is a black screen. The Mac responds to the login BUT the Display does not...
Every time I try to connect to an M1 Mac mini (with Big Sur) from a MacBookAir (with Big Sur), the Logmein client of the MacBookAir crashes. Is there any way to fix this? Please advise.
main menu->preferences->advanced->view reboot options->normal reboot
Where exactly do I find this main menu reboot option? Thanks
- This worked for me. Both host and client MacBook Air M1 running Big Sur. Saved me asking my client to keep rebooting his laptop (which also works - for a time). He thinks I'm magic...but I know you are!
