MacOS Big Sur Client: File Transfer Crashes the Client

[AshC]

Right, Bradley.  We just released a new version (beta) for Rescue customers, and I expect a Pro / Central update to follow shortly.  Thanks for your patience.

[N_Stu]

I have two macs running Big Sur 11.1. and I can't control them remotely.  I can connect but neither respond to mouse or keyboard input.  This occurs whether I am connecting from a Windows machine or a Mac.   

I tried uninstalling and re-installing Logmein but it doesn't fix the problem.  It also occurs on Big Sur 11.0

Does logmein not support Big Sur?  (I find that hard to believe so long into the release).

**I saw some posts on this but needed to start a clean thread as the answer was not clear so my apologies in advance.

[vipersqueal]

Is the logmein client for Big Sur out yet?

[Spinland]

Still not working here.

[mg2021]

did this get resolved ?

[AshC]

@mg2021  If you are currently experiencing this with LogMeIn Pro services, can you please confirm the endpoint software version where the problem persists? 

[neriPSG]

i am having the same problem, and my version  of

logmein client is 4.17764

control panel is 4.1.0.11887

[AshC]

@neriPSG

1. On the host Mac, click the LogMeIn icon in the Finder bar.
2. Click LogMeIn Control Panel.
3. Click the About tab.
4. Click Check for Updates.

[andyjung]

Did this ever get resolved? I am still experiencing this issue on Big Sur systems.

[JCAlexandres]

First I did uninstall LogMeIn from the Mac computer, then added it and did work with security, there were a couple of settings for LogMeIin to have full access to the computer, the other setting was related to recording.