cancel
Showing results for 
Search instead for 
Did you mean: 
SDD1
New Contributor

No Sound on client computer

My host is a PC, client is my Mac (Catalina). I have no sound on the logmein remote control desktop. I checked settings and volumes on the host.

Sound settings on the remote screen give these options:  

Input

Microphone Array (Realteck(R) Audio or

Headset earphones

 

There are headphones plugged into the host.

Does anyone know how to fix the sound? 

1 REPLY 1
AshC
GoTo Moderator

Hi @SDD1  

This feature is currently limited to Premier subscribers, so as long as you have this type of account you should be able to receive remote sound.

 

Is there any chance you could test without the headphones plugged in? 

 

You may also troubleshoot by adjusting the Sound Quality: 

To change sound quality during remote control, click Options > Sound on the Remote Control toolbar and adjust the Quality slide bar.

 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!