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Jmac61
New Member

Not as happy as I used to be

Please let me start by saying,

 

I have been using the product for a while and I is nothing short of a lifesaver at times.

 

That is why I'm so distressed about the complicated signin that is required when I contact my computers from a different IP address. Of course it is a different IP. that is why I need access to my computers in the first place.

The price has jumped up quite a bit lately. This is not acceptable. I am not planning to renew given the product has become useless at times because of the time it takes to call support and they can not fix my issue.

 

When I need to get to my computer to do a "critical" task the last thing I want to deal with is a double signin where I have to access my phone or email or both. I just need to get in "NOW".

 

1 REPLY 1
AshC
Retired GoTo Contributor

Re: Not as happy as I used to be

@Jmac61 Unfortunately we cannot disable the dual-authorization requests when you are at a new location.  This is due to mandatory security requirements for all LMI Pro customers.  I apologize for any inconvenience this may be causing you.


Ash is a member of the LastPass Community Care Team.

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