icons on desktop get rearranged when I log in remotely

[OmarS]

Hi

I have a client who always complains his desktop icons get rearranged every time I connect to his PC remotely.

This has happened on two PC's Windows 10Pro and Window 11Pro.

Im using LogMeIn Pro

Anyone experienced anything similar?   Any ideas?

[KateG]

Hi @OmarS nice to see you. 

Have you noticed if the client's screen resolution changes when you connect? This could be the cause.