user name and password fail on ipad, but work on PC?

[jakem00]

I've lot logmein Pro on my work desktop (win 7)

I was able to login via my ipad pro and my home computer (win 10).  I recently got a new ipad pro .  I get to the screen that asks for the computer user name and password.  The login fails every time.  I can still login via my home desktop.  Any ideas?   

[AshC]

@jakem00  [Update]  I actually found this to be relevant to your situation: iOS Smart Punctuation functionality

1. On your iOS device, tap Settings.
2. Under General, select Keyboard.
3. Disable Smart Punctuation.

Reference:  https://help.logmein.com/articles/en_US/FAQ/Special-Characters-are-not-sending-on-my-iPhone-what-can...

[jakem00]

I tried that,  no dice.  It's weird. I cant log in with any IOS device, tried an iphone and 2 ipads

[AshC]

@jakem00 Have you tried resetting the password itself?