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Forum Discussion
amykhar2
7 years agoNew Contributor
Is the Technician console compatible with Catalina?
Every time I launch it, it crashes and goes away immediately with no errors shown. I have the most recent version downloaded from your site.
IanGoquingco Catalina should be fully compatible at this time: https://help.logmein.com/articles/en_US/ReleaseNote/LogMeIn-Rescue-December-3-2019-Technician-Console-and-Rescue-Applet-Mac/?l=en_US&c=products%3Almirescue&fs=RelatedArticle
9 Replies
- AshC6 years agoRetired GoTo Contributor
IanGoquingco Catalina should be fully compatible at this time: https://help.logmein.com/articles/en_US/ReleaseNote/LogMeIn-Rescue-December-3-2019-Technician-Console-and-Rescue-Applet-Mac/?l=en_US&c=products%3Almirescue&fs=RelatedArticle
- IanGoquingco6 years agoNew Member
Hello,
Do you expect this update soon?
- MarkS16 years agoNew Contributor
That referenced page says it is expected in the next 60 days - but doesn't say when the item was posted - at least a month ago.
Can the article be updated to be useful?
- rw_niaccarino7 years agoNew Contributor
Thanks for your reply, but we have already upgraded to Catalina. I would've thought LogMeIn would be participating in Public Betas in order to ensure their software is compatible with the latest releases?
In any case, we will wait patiently for the new release.
Thanks,
- AshC7 years agoRetired GoTo Contributor
rw_niaccarino Sorry for the delay. I'd suggest holding off on Catalina upgrades for the time being, and we'll update our support documenation as soon as possible here: https://support.logmeinrescue.com/rescue/help/does-the-rescue-technician-console-work-with-macos-1015-catalina
- rw_niaccarino7 years agoNew Contributor
I am also after a working version of the Technician Console for MacOS Catalina.
Thanks in advance.
- amykhar27 years agoNew Contributor
Thank you :)
- AshC7 years agoRetired GoTo Contributor
Hi Boihitcar ,
We're not yet fully compatible with the newest Mac OS, and expect to roll out updated software in the next 2 weeks. Apologies for the delay, and you may use RescueAssist (web) in the meantime.
- AshC7 years agoRetired GoTo Contributor
Hello,
I apologize greatly for the timing gap, and I'm expecting a new release to handle Catalina systems in the next couple weeks.