Mac OS Big Sur compatibility issue

Same issue.  

I use LogMeIn for support and desperately need this feature to work!

Right now, I have to use a Windows client to connect to the target computer just to transfer files!

Thanks for the information navyarmyccu.

Hi  AshC  ,

According to me i cannot see the windows when i get access to the mac Laptop with Mac OS big Sur. 

Before this version i could easily get access to this laptop.

In this Picture, you will only see the menu on the top but you cannot see any windows that are actually opened on the laptop. 

How can you help me solve this issue ?

Hello,

Since the official release of macOS BigSur. Colleagues and I are unable to take control of a computer remotely.

My computer is in macOS BigSur, the LogMeIn software works perfectly, except for remote controls.

When I click on the button to take control, the software freezes and I am forced to Force Quit.

PS: I even tried with Beta software

Do you have a solution to this problem?

A patch is planned soon?

Regards,

Quentin_T  Please try the beta version available in the solution of this thread.

A few  basics:

• I'm using a corporate license and have no control over the technician console
• I can't speak on behalf of the company
• I've already alerted our IT for investigation on their end
• I've confirmed the issue on M1 and Intel Mac running the stated OS as well as within Parallels on an Intel Mac
• Technician console is running in Windows 10

Essentially, once the LMI.app is downloaded and the client attempts to launch it, nothing happens. You get the launch animation and that's it. I've checked in the System Monitor (?) and don't see LMI hiding in the background. I've tried enabling/disabling the OS' firewall as well as adding the applet to the white list. I've tried pre-adding LMI to the appropriate permissions. My instincts point me to the fact that the random PIN prevents LMI from being used from the App store, but that wasn't an issue with Beta nor 11.0.1.