GoToWebinar Desktop App (v8.37.0, b10996) Release Notes

 GoToWebinar users, enjoy these improvements to recording to the cloud, searching for the desktop app on your Mac, and updating the desktop app version. Read on to learn more. 

Highlights

• Improvements to recording

• Improvements to GoToMeeting installations and Automatic Updates

• Improvements to searching "GoToMeeting" on Mac
• Fix for network problems causing app crash
• Additional fixes and minor changes

Rollout plan:

• This build was deployed to customers beginning November 7 and ends November 16, 2018.

What's New?

Improvements to Recording

• If cloud recording fails in the middle of a session, the desktop app will rely on local recording as a backup. Users will see an "Unable to record to the cloud" message that prompts them to save the recording to the computer. 

   

Improvements to GoToMeeting Installations and Automatic Updates in Per-Machine Installations

• Improvements have been made to the installation and updating flows when the product is installed per machine, including:
  • Automatic updates will now remove old and unused builds installed per machine.
  • MSI installer will now install files only into the Program Files\GoToMeeting folder (previously it installed some files into the Program Files\LogMeIn\GoToMeeting folder).
• Shortcuts in the Start Menu\Citrix folder have been removed.

Improvements to Searching "GoToMeeting" on Mac

• Mac users will now only see one GoToMeeting application result when they search for the app in the Finger, the spotlight search, and in the launchpad.

Bug Fixes & Minor Changes:

Fix for Network Problems Causing App Crash

• Previously, when Windows users who had network issues attempted to start or join a meeting, the desktop app would go into a "in session" state and not respond to subsequent join attempts for up to a minute. Now, the desktop app will launch an error "Network Connectivity" message.

Additional fixes & minor changes:

• Fix for Mac users experiencing an invalid Screen Sharing pane when multiple attendees attempted to share screen at the same time 
• Fix for Mac attendees seeing the "Unable to recording to the cloud" message intended for only the organizer 
• Fix for the app intermittently crashing on Mac
• Fix for the app being stuck in the join flow when there was an issue with downloading a matching build 
• For troubleshooting purposes, advanced technical users can now access the "Audio Statistics" window by clicking Audio Statistics in the Control Panel drop-down menu
• Fix for the app being slow to quit from the Dock if it was in an App Nap state 
• The Audio Preferences window will open for users who have high contrast mode enabled and click Sound Check while in session