ebak
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Email repsonses are being truncated after smiley :-)
When customers open a case in our G2A servicedesk, we often reply back via email. If we happen to insert a smiley, all text following the smiley is being omitted/purged. This happens when we reply using Outlook in HTML mode, where Outlook converts the smiley into a graphical icon (I type colon dash right paranthese, and Outlook converts it into a smiling face icon). G2A should be able to handle smileys :-)5.7KViews0likes13CommentsRe: How to send reminder to customers who did not provide feedback
Hi Brian, I am surprised to hear that this is not possible. As an alternative, how do I setup a report for myself to see which customers did/didn't respond to the feedback email? I select the condition like for example 'Request for Feedback Email Sent At ...before Last Monday' but which parameter tells me if the customer responded or not? The parameter labelled 'Responded' tells me if the service desk responded to the customer's request, not if he responded to our feedback mail. Best regards, Erik1.5KViews1like0CommentsHow to send reminder to customers who did not provide feedback
Our customers are set up to receive an email in order for us to get their feedback. However, as always, some customers do not reply, and we want to be able to send them a reminder a few days after the case was closed Any thoughts on how to do this? I think triggers will be able to do the trick, but exactly how? Best regards, Erik1.5KViews0likes2Comments