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Forum Discussion
ebak
9 years agoActive Contributor
Email repsonses are being truncated after smiley :-)
When customers open a case in our G2A servicedesk, we often reply back via email. If we happen to insert a smiley, all text following the smiley is being omitted/purged. This happens when we reply using Outlook in HTML mode, where Outlook converts the smiley into a graphical icon (I type colon dash right paranthese, and Outlook converts it into a smiling face icon). G2A should be able to handle smileys :-)
13 Replies
- AshC7 years agoRetired GoTo Contributor
Hi Mark_P ,
That text should only be displayed now when the system does not recognize a smileyface format.
- Mark_P7 years agoNew Contributor
Hi, I've just tested this and it seems the issue is now fixed :smileyhappy: the emoticon in the message body appears as a "??" though, is this how it should be appearing? Thanks
- AshC7 years agoRetired GoTo Contributor
ebak Mark_P Thanks for your patience. This resolution has been confirmed. Please let us know if you should see any other issues.
- AshC7 years agoRetired GoTo Contributor
Mark_P In the updated release there were some conflicts found, so we had to push this fix off for a couple more weeks. As soon as I hear more info I will update this thread.
- Mark_P7 years agoNew ContributorHi, has there been an update on the fix for this issue? I just tested it and it is still occurring.
Thanks :) - AshC7 years agoRetired GoTo Contributor
Mark_P [Final Update, 20/20] There was a compatibility problem found during testing, and we must delay this fix until we can confirm there are no further conflicts. New ETA: 1/15/19
- Mark_P7 years agoNew Contributor
Hi, have you had any more updates on this issue? Thanks
- AshC7 years agoRetired GoTo Contributor
Mark_P I am expecting an update to fix this problem in the next week. Thanks for your patience.
- Mark_P7 years agoNew Contributor
Hi, has there been any update on this?
- Mark_P7 years agoNew Contributor
Awesome thank you very much!