ContributionsMost RecentMost LikesSolutions12 Hour Clock Our Service Desk is recording all times in a 24 hour clock format. How can I change it to12 hour clock? Re: Changed the personal info under 'my account' but user name is still not updatedAh I did not log out and back on. The name is now updated. Thank you.Changed the personal info under 'my account' but user name is still not updatedMy boss accidentally changed the user name of the technician to read as his own name. We changed it back under 'my account' -> 'personal info' but user name is still not updated and shows his name.