Adrian_I
Retired GoTo Contributor
Joined 8 years ago
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Re: Add support for more languages.
Hi Brenda, Language settings are set universally for your account within your account settings. Unfortunately this would not be able to be changed just for one specific webinar. If the settings are changed on your account to French, then everything on your account and everything that it does will be in French. This is a great suggestion for an improvement in the future, but just not possible at this time. Sorry about any inconvenience!Re: Mac Keyboard Mapping - Again
Hi Moisie, Sorry for the delay in a response here. I have been doing some digging internally and found out that this is related to a known issue that is currently being worked on. There are a couple of internal tickets open around these symptoms so it is on the radar, but unfortunately I don't have an ETA on when it will be resolved. I will be sure to update this thread when I see any more updates come out. I'm sorry for the inconvenience and thank you for your patience!Re: Search Function
HiDaniel Kirin, I checked with the team and yes, they are aware of issues with the search results at this time. We have an open active internal ticket to get it resolved but I am unable to provide an ETA. The team did suggest some workarounds for now: One possible workaround is searching with B# before the incident number (B#1234) Another temporary workaround is to create a custom search report for what you are seeking and then exporting to excel to sort and search there I will keep tabs on our internal ticket and update this post when I receive more information.Re: User not receiving email after created case anymore.
HiITBabsan, There are a couple of things to clarify in order to properly address your question. First, are users not getting a notification when a customer submits the email, or is the User creating an incident as a test and not receiving a notication based on that creation? If the User is the one creating it, Service Desk assumes that they are already aware and do not need an emailed notification. If it is not triggering based on customer's submission, then we will need to know more information. I would ask that you send me a private message through the communty (click on my name to get to my profile and send me a message) that includes #1 who is creating the Incident in this inquiry (name/email) and #2 who should be getting a response and is not (name/email). We can check internally if the emails are being bounced back to us from an email filter, we can check internal reporting systems to ensure they're being sent out, etc. I just would not want you posting live email addresses onto the public site, for their own protection. Thanks!Re: I need attendees to be able to chat with each other, but I don't see how.
Hi carehart- we do hear you! I too agree that what you are suggesting would be a useful feature to have available for organizers to utilize if they wish. I have tagged your recent post as an idea and it will be passed along to engineers for consideration. Thank you for the feedback!Re: Register for multiple webinars at once??
Hi Ashley, When you are scheduling a webinar, you havea selection of choices for how it can reoccur: One session, Daily, Weekly, Monthly, or a Custom Schedule. When you select anything more than one session, this will open up more options for you, including choosing a 'Registration Type' of whether attendees will need to register for individual sessions in that grouping or if they just need to register once to attend all of the sessions. Hope this helps!
