afenn
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Unable to save information added to Emails
We are also having this issue - but we were also told to create webinars from scratch (not efficient) and it still happens. We get an error sometimes or when we return days later to check the settings, they have reverted to None (meaning, no follow up emails get sent). This is a HUGE problem for our organization. We'll open a support ticket but would also like to hear from the community. TIA!Solved1.7KViews0likes7CommentsRe: Unable to save information added to Emails
Hi KateG Problem solved by tech support - apparently we cannot use special characters in the follow up emails. A ">" was breaking things. (Since we can't format the email at all, we were using > as bullet points). So a feature request: rich text editor 🙂 Fingers crossed this finally resolves the issue. Thank you for all of your investigating..1.7KViews0likes1CommentRe: Unable to save information added to Emails
The changes we make to the body of the email are not being saved, even when we go in multiple times. It reverts to attendees getting an email that says, literally, "We hope you enjoyed our webinar" which is not acceptable. We need them to get our follow up content. These are all kinds of webinars -- new (created from scratch), new but edited later, and copied webinars. It happens with all ways we try to edit this. Yes, everything else saves normally. Does that help to figure out the issue?1.7KViews0likes3CommentsRe: Unable to save information added to Emails
Hi KateG, Thanks for the reply. And I realized that this thread is about reminder emails - this is happening to our *follow up* emails. So it's a little different. The error is happening in two ways: 1. when trying to save changes to the follow up emails -- they often don't save and a red bar appears in the top of the screen saying the changes were not saved. 2. if the changes do get saved, and if we leave and then return to the same webinar and they are gone So basically, we cannot set up reliable follow up emails from webinars at all - whether they are copied or created fresh. The tech support response was to use Chrome (we do) and don't copy them. Still not working.1.7KViews0likes5CommentsRe: Update State / Province lists for better accuracy
hi GlennD - that's nice to know, but it's not the issue being discussed here. The issue is that your customers want to be able to *require* the state/province when registrants pick US or Canada (because that data is important and we can't NOT require it) but have a "none" or "other" option for those outside the US/Canada. This seems like a huge oversight on the part of GTW and almost a bug. It doesn't seem as if it is all that difficult to add just ONE field to the drop-down selection for State/Province. We've been asking for this to be fixed for YEARS. We have to do wonky work-arounds to make sure we aren't 1) turning away international business because the form is confusing and 2) losing critical location data for our US/Canada based customers. Please make this a priority.3.4KViews0likes0CommentsRe: "State" information on registration form
Has there been any update on this issue? This is a HUGE problem for us -- we need to require state to be able to properly segment our leads, but we also have received many complaints from international cusotmers who are required to fill in a "state" when they select a country outside the US & Canada. Not requiring the state field is not an option. It seems that it should be an easy fix to simply add "none" or "not applicable" to a drop down list.4.5KViews0likes0Comments