Forum Discussion

afenn's avatar
afenn
Active Contributor
2 years ago

Unable to save information added to Emails

We are also having this issue - but we were also told to create webinars from scratch (not efficient) and it still happens. We get an error sometimes or when we return days later to check the setting...
  • afenn's avatar
    afenn
    2 years ago

    Hi KateG

     

    Problem solved by tech support - apparently we cannot use special characters in the follow up emails. A ">" was breaking things. (Since we can't format the email at all, we were using > as bullet points). So a feature request: rich text editor 🙂 

     

    Fingers crossed this finally resolves the issue. Thank you for all of your investigating.. 

KateG's avatar
KateG
GoTo Moderator

afenn now I understand thanks, when you say update the email with

content, is there anything besides text that you are trying to update? 

afenn's avatar
afenn
Active Contributor
2 years ago

Hi KateG

 

Problem solved by tech support - apparently we cannot use special characters in the follow up emails. A ">" was breaking things. (Since we can't format the email at all, we were using > as bullet points). So a feature request: rich text editor 🙂 

 

Fingers crossed this finally resolves the issue. Thank you for all of your investigating.. 

  • KateG's avatar
    KateG
    GoTo Moderator
    2 years ago

    afenn thanks for getting back to me and sharing the resolution in the Community. Glad it was resolved!