cdavis714
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Re: MacOS Mojave Privacy Setting Causes Chicken or Egg Dilemma
All, As the OP, I appreciate everyone's feedback over the past year (in two days...) on this issue. I'm not sure if anyone has tried this solution yet, but I believe I've (finally) figured out something that works... at least for me. New Computer: When setting up the new Mac (with Mojave), install GoToAssist Unattended as usual. Note that after the install, you'll notice nothing new show up in the Privacy settings... and it would only show up when trying to connect later on and control. To get ahead of this, navigate to the privacy settings accessibility window Separately, in Finder, navigate to /Library/Application\ Support/GoToAssistRemoteSupport/GoToAssist\ Customer.app/Contents/Helpers Find the file, "g2ax_launchagent_customer" Click and drag that file into the "Allow the apps below to control your computer" window. Note that this needs admin, but if you're performing the install of unattended support then that would be expected regardless. Existing Computer - Mojave Upgrade: Follow the same steps as above for a new computer, skipping the install of GoToAssist Unattended (assuming it's already installed) After adding the file to the accessibility window, continue to upgrade to Mojave At this point, the computer is ready to be given to the user. You should now be able to use GoToAssist and control the computer.31KViews0likes3CommentsRe: MacOS Mojave Privacy Setting Causes Chicken or Egg Dilemma
Do a full uninstall/reinstall of all of the current client applications you have on the client system running Mojave (I can see you have 3 versions on there). After reinstall, try to start an unattended session and you should get prompted to allow the control as EKKG and GlennD mentioned. It should show up in the Privacy tab in System Preferences --> Security & Privacy as "g2ax_launchagent_customer". As you should know based on my original post on this thread, this requires admin privileges so you will have to be working with the client computer locally.7.2KViews0likes5CommentsMacOS Mojave Privacy Setting Causes Chicken or Egg Dilemma
Recently installed the latest version of MacOS as of 20180924 (Mojave) on a test laptop. The first issue I have noticed is that when connecting to this client for the first time, it will not allow the "technician" to control the computer until a privacy setting has been modified. The main problem with this is, the privacy setting modification required admin rights... which only the technicians in my situation have! As of now, it seems like one of our technicians will have to modify this in-person on each computer, which is not practical since many computers are remote.Solved31KViews1like89Comments