Jazmine_Clough
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Joined 6 years ago
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Re: MacOS Catalina Support
In the Mojave/Catalina OS Go to System Preferences: System and Security, Privacy Tab Click padlock at bottom of screen to unlock and make changes, Then go to Accessibility TAb,( Click the lock at the bottom to make changes), enter credentials, then put check marks anything LMI(LogMeIn or G2p GoToMyPC Related (for your plan, including GoToAssist if subscribed) also look for BASH (very important for mouse control) and AESERVER as well , For Catalina users: Then go down to all other folders especially Full Disk Access and SCREEN RECORDER put check marks, for Logmein Client, LMI Gui Agent and so forth, This will only show up if you are Catalina, Everyone else (Mojave users) Its Just Accessibility Click lock to save changes, and then restart if that doesn’t work go back again two more times Restart and that should, do it.4.9KViews0likes3CommentsRe: GoToAssist Mac 10.15 Catalina support
In the Mojave/Catalina OS Go to System Preferences: System and Security, Privacy Tab Click padlock at bottom of screen to unlock and make changes, Then go to ACCESSIBILITY TAB,( Click the lock at the bottom to make changes), enter credentials, then put check marks anything LMI(LogMeIn or G2p GoToMyPC Related (for your plan, including GoToAssist if subscribed) also look for BASH (very important for mouse control) and AESERVER as well , For Catalina users: Then go down to all other folders especially Full Disk Access and SCREEN RECORDER put check marks, for Logmein Client, LMI Gui Agent and so forth, This will only show up if you are Catalina, Everyone else (Mojave users) Its Just Accessibility Click lock to save changes, and then restart if that doesn’t work go back again two more times Restart and that should, do it. Same applies to GoToMeeting and GoToAssist3.8KViews0likes7CommentsRe: How long someone been active?
Sorry to hear about your laptop situation, You can optain a screen shot of the IP Address of the laptop and send it to the cops inside dashboard of the pc if this is a hosts machine, you can also run a report to see when it was last access, Otherwise if this is just the client machine to access the hosts, then just run a custom report inside logmein.com1.6KViews0likes0CommentsRe: MacOS Catalina Support
In the Mojave/Catalina OS Go to System Preferences: System and Security, Privacy Tab then go to Accessibility,( Click the lock at the bottom to make changes), enter credentials, then put check marks anything LMI(LogMeIn or G2p GoToMyPc Related (for your plan, including gotoassist if subscribed) also look fo BASH (very important for mouse control)and AESERVER , Then go down to all other folders expecially Full Disk Acces and SCREEN RECORDER put check marks. Click lock to save changes, and then restart if that doesnt work go back again two more times Restart go back to system preferences, and that should, do it. If you are having any trouble installing, then get rid of any antiviruses.5.5KViews0likes3CommentsRe: MacOS Catalina Support
Thank you for contacting LogMeIn. Anyone who has Mojave Mac or Cataline is advised to go to System Preferences, Privacy and Security, then Privacy tab then Accessibility on the left, click the lock to make changes, enter Mac Credentials, then make sure check marks in LmiGui Agent and Lmi then go down to Input Monitoring, put check marks in anything lmi related. go down to Screeen Recorder and do the same instructions and then full disk access. So total you should be looking for Accessibility, Input monitoring, Full disk Access, and Screen Recorder, and checking off anything LMI(logmein ) related. If that doesn't solve the issue, then restart the Mac and go back to these instructions9.7KViews0likes6Comments