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LogMeIn (LMI) Antivirus (AV): Scans initiated from Admin Portal never run
We have "silent mode" enabled on a few of our LogMeIn Antivirus policies. Thus, we cannot open the LogMeIn AV application on PCs that have silent mode enabled. Often, I need to initiate a scan on one of the PCs that have silent mode enabled. When I initiate a scan through the Admin portal, the scans never run. Or, the Admin Console never reports that a scan has run. After initiating a full scan, I leave a PC on for hours. Again, the Admin portal never reports that a scan has been run. We are using the latest version of LogMeIn on our Windows 10 PCs (4.1.0.14344). This problem is present in older versions of LogMeIn as well. With that said, is there a way I can initiate a scan on a PC that has silent mode itself by using a command line or something like this? Thanks.573Views0likes0CommentsRe: LogMeIn Anti-virus Protected by an older version of antivirus software. Automatic update pending
Thanks. We already have nimbus.bitdefender.net whitelisted. If I login into one of the PCs that shows "Protected by an older version of antivirus software" in the portal, the LogMeIn AV client on one of these PCs shows that the client is updated. I can also manually trigger an update from the client just fine. So it seems like the portal is not displaying accurate information as the client itself shows no problems.1.1KViews0likes0CommentsRe: LogMeIn Anti-virus Protected by an older version of antivirus software. Automatic update pending
Eventually what I see is that the clients will display the following message: Often, it takes a while for this message to appear on the clients. Normally, the "Protected by an older version of antivirus software" appears in the Central Admin console, not on the clients themselves. When the client displays the "product is out of date message," I find the product version is as follows: If I manually initiate "Check for Updates," the AV status will go back to "green" once the new update has been installed. The strange thing is that the product version is exactly the same after applying the update: So I think what causes this problem is that the AV has a problem processing an update. Computer goes offline, rebooted, etc. during an update. The update might not be related to an AV version update at all as all of our clients have the same AV version. More likely the update involves a definition update or something like this. If a problem does occur when processing an update, the AV reports back that there is a problem processing the update. Then, the Central Admin interface interprets this "couldn't install a definition" update as "the product version is out of date." If the client is actually displaying the "product out of date" message, then running the "check update" may fix this issue. Other times, I've found that manually running the "Check Update" does nothing. Instead, I have to wait until the automatic "check update" process runs a couple times successfully. Then, clients' status changes from "Protected by an older version of antivirus software" to "Antivirus software updated" on their own in the Central Admin console. In terms of calling support and collecting logs, this process never goes well. I submitted a ticket with logs over a month ago and have not received a response despite repeated attempts to follow-up with them. Moreover, log collection is tricky as we have our "Host Preferences" setup so that no one can make changes to the "Preferences." Thus, the "Enable Debug" logging is greyed out. We really need a better way of collecting log files. Do you have a "log collection" tool that can be run? This might help get support the information that they need.4KViews0likes0CommentsRe: LogMeIn Anti-virus Protected by an older version of antivirus software. Automatic update pending
The message "protected by an older version of antivirus" randomly appears and disappears. No rhyme or reason. Clients now on the latest version of LogMeIn, 4.1.0.14148. No change. Customer support has not been able to assist me with this issue. Stuck in limbo.4.6KViews0likes4CommentsRe: LogMeIn Anti-virus Protected by an older version of antivirus software. Automatic update pending
The PCs have been rebooted several times. Again, it looks as though the AV is on the most current version. But the portal just reports that it is not. In terms of getting you the logs, how can I securely send you these? Thanks.4.7KViews0likes7CommentsLogMeIn Anti-virus Protected by an older version of antivirus software. Automatic update pending
Several of our clients are displaying the message in the LogMeIn Central portal "Protected by an older version of antivirus software. Automatic update pending." When I compare AV versions on PCs, all PCs are running LogMeIn AV version 6.6.21.304. This is the latest version according to the "What's New" page. https://support.logmeininc.com/central/help#central-c-central-whatsnew The PCs are Windows 10 PCs. The PCs are running LogMeIn version 14072. I have tried rebooting the PCs. Initiating Updates manually from the client on the PCs. Nothing works. How can we resolve this issue? Thanks.4.8KViews0likes11Comments