Forum Discussion

pcatonoutpost's avatar
pcatonoutpost
Active Contributor
5 years ago

LogMeIn Anti-virus Protected by an older version of antivirus software. Automatic update pending

Several of our clients are displaying the message in the LogMeIn Central portal "Protected by an older version of antivirus software. Automatic update pending."

 

When I compare AV versions on PCs, all PCs are running LogMeIn AV version 6.6.21.304.  This is the latest version according to the "What's New" page.

 

https://support.logmeininc.com/central/help#central-c-central-whatsnew

 

The PCs are Windows 10 PCs.  The PCs are running LogMeIn version 14072.

 

I have tried rebooting the PCs.  Initiating Updates manually from the client on the PCs.  Nothing works.

 

How can we resolve this issue?

 

Thanks.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    I apologize for the confusion there. 

     

    If the affected machines have already gone through a full reboot, would you be able to gather logmeinavserver.log and logmein.log files from PCs where it didn't update?

  • Prenew's avatar
    Prenew
    Visitor
    4 years ago

    I had  this issue as well. I am not sure if we have the same issue, but mine was a router content filtering setting. I was blocking “computer and internet security” and “computer and internet info” categories.

     

    I also added “https://nimbus.bitdefender.net” and “nimbus.bitdefender.net” to my whitelist. Afterward, we were back in business.

     

    I would try the whitelist addresses first because I was troubleshooting a different issue when I stumbled over this fix.

    • pcatonoutpost's avatar
      pcatonoutpost
      Active Contributor
      4 years ago

      Thanks.  We already have nimbus.bitdefender.net whitelisted.  If I login into one of the PCs that shows "Protected by an older version of antivirus software" in the portal, the LogMeIn AV client on one of these PCs shows that the client is updated.  I can also manually trigger an update from the client just fine.  So it seems like the portal is not displaying accurate information as the client itself shows no problems.