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Change the font or offer more font choices for Certificates
I see that the new certificate format offers some new features like a signature and such, but is there any way to switch away from the new script used for an attendees name? We're getting some complaints that an "I" looks like a "J" and names are otherwise tough to read. Is there any way to go back to the old font?803Views1like5CommentsRe: Waiting to View Organizer Screen Appears in Middle of Broadcast
The co-organizer did indeed use the link Emailed to them at the time the session was created. He did not log in with the account credentials. It's the same formula we've used for years, so that's what's troubling. So, since the only thing that's different is that he joined the session later instead of at the beginning, we'll just have to use this as a cautionary tale and not have the co-organizer join late again. Fingers crossed going forward.🤞 Thank you!977Views0likes1CommentRe: Waiting to View Organizer Screen Appears in Middle of Broadcast
Hi Kate, -The co-organizer simply joined using the link established at the time the session was created by me. No separate GTW account was involved. -The message appeared in the latter segment of the presentation. This seemed to coincide with the late arrival of the co-organizer who is usually in the session at the beginning, but in this case arrived later. -I resumed screen sharing a little bit later to at least give attendees the smaller camera view, even though the slide took up the majority of the screen. -The presenter had no idea this was happening as he was on-camera engaged in front of a display board. -Thankfully the captured video of the session doesn't show what some of the audience was complaining about, but of course did show when I reshared the screen. As I stated previously, the iPad used as a faux attendee for monitoring didn't display the described condition, but when I jumped on a second PC it confirmed the audience complaints. -Question: Maybe having a co-organizer join the session later causes this behavior? I'm a little troubled by this, as up until now we've had great success broadcasting live video sessions. Thank you.988Views0likes3CommentsWaiting to View Organizer Screen Appears in Middle of Broadcast
We often have presenters stream live video and audio during our broadcasts, where they may show procedures or show product demonstrations. This usually works without issue. Last night however, at about the halfway point in our 1-hr session, theWaiting to View Organizer Screen appeared and interrupted the video feed to attendees on desktop computers (the iPad used as a faux attendee for monitoring never displayed the issue). The audio continued to play and was not interrupted. Here's how we run the session: -At kick-off, the organizer runs a brief intro ppt deck with housekeeping and speaker info. -When the presenter is introduced on camera, there is no deck to share, thus we do not pass screen sharing to that person. The organizer then simply stops (not pauses) screen sharing and the presenter proceeds with their live video presentation. The entire viewer window is dedicated to the presenter's webcam. This has worked fine many times in past sessions, but last night was different. We did have a co-organizer join the session about the same time as the issue appeared, but the co-organizer didn't touch any controls, he only entered the session for Q&A. Am I missing something here? Is there a better way to go about live video sessions? Thanks.1KViews0likes5CommentsAttendee Email Not Sent Although Attendee Report Shows as Attended - Timestamp Issue?
Our webinars include a certificate of attendance for those who attend either the live or recorded session. I've had some attendees not receive the follow-up Email with the certificate due to, so it seems, missing timestamp data in the attendee report. In these instances, attendees will be marked as Yes for their attendance status, but the timestamp details of when they joined the session, when they left, and the total attendance time will be missing altogether. I'm guessing GTW must use this info as logic to send the follow-up Email. I've tried to gather more details from end users as far as what devices they're using to attend, and the most common devices to not send timestamp data are portable devices from both Apple and Android. In another case, I had a user with a desktop PC that had an Ad Blocker activated that only sent timestamp data after the Ad Blocker was turned off. Has anybody else seen this? Aside from the other issues we face with SPAM, bounced Emails and whitelist issues, this is yet one more challenge when it comes to follow-up after events.660Views0likes1Comment