JConn1980
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Re: Installing GoTo Add-In on Outlook 2016
Another 3 months of no response here, so I reached out to GoTo tech support directly. The tech I spoke with could not figure out the issue as well, and he ended up ending the call with the promise that his technical support team was working on the issue. Over that day and the next, they asked the following questions: 1. Confirm that I am using the same email address to log into the web Outlook interface and the account used by Outlook (I am). 2. Do I have an Office 365 account? (I do not currently). 3. Provide a screenshot of when I am installing the add-in and then how it shows the add-in is not installed (I sent a link to this thread). 4. Provide a screenshot of my toolbar with the Microsoft Store add-in icon (Again sent a link to this thread). 5. Double-check the credentials are the same for the add-in and Outlook (My credentials--and my users' credentials--do not match since we're required to change our computer password on a regular basis which is the same password used by Outlook/Exchange). Three days later, I asked for an update and was told that to use the available add-in, it requires an Office 365 account due to changes made by Microsoft to the store. I don't know when Microsoft made these changes to their add-in store, but since the add-in has never worked for me (or my users), it's likely been since before GoTo decided to switch from the plug-in to the add-in. I don't know why no one at GoTo has been able to answer this until now.2.2KViews0likes1CommentRe: Installing GoTo Add-In on Outlook 2016
Over two months and still no answer to if the new Goto Add-in will work on Outlook 2016. Browsing the more recent messages, I did see the following information provided by another customer: #Update - This comes from the Microsoft support site: Note:If you don’t see theManage add-ins(orManage Apps) button, you won’t be able to get add-ins for Outlook. To get them, you’ll need Office 2013 or Office 2016 and Exchange 2013 or Exchange 2016, and your administrator needs to activate add-ins for Outlook. My company is using Office 2016 and on-premises Exchange 2016; however, the new Goto Add-in will still not work on Outlook 2016. I've even tried installing the add-in directly through the Exchange server, set it to enabled by default for everyone, and it still will not show up in Outlook. Add-in installed on Exchange server: No Add-ins in Outlook: I've looked at this on multiple computers, and none of them install or show the Goto Add-in for Outlook. The only way I've been able to get any use out of the Goto Add-in was through the Outlook Web Interface. I really don't want to have to tell my users that in order to use their new fancy Goto Add-in, they can't use Outlook and they will have to log into the Outlook Web Interface.2.5KViews0likes2CommentsRe: Installing GoTo Add-In on Outlook 2016
Winelover My understanding is that the "orange flower" logo button is for the Gotomeeting Outlook plugin (installed with an executable file) that is being discontinued. The button for the GoTo for Outlook add-in (installed through the MS Store) should be a capital "G" with a yellow line under it, like below.2.7KViews1like3CommentsRe: Installing GoTo Add-In on Outlook 2016
graham_farr Lot of good it's doing me. LOL. AshC Not trying to further complicate things, but I logged into my account through Exchange OWA and checked the add-ins that were installed there. It shows that I do have GoTo for Outlook installed. When scheduling a new event for the calendar in OWA, I do see a GoTo for Outlook button. After clicking GoTo Integration, I get a side panel to log into my account. Clicking Sign In opens another browser window to enter my username and password. However, after entering the information, the new window show "Done" and the little circle in the grayed out Sign In box spins forever. Closing the new login window with the "Done" message resets the Sign In button so I can click on it again. Clicking on it again re-opens the browser window with the "Done" message, and the circle continues spinning.2.7KViews0likes0CommentsRe: Installing GoTo Add-In on Outlook 2016
I do not have a "Get add-in" button on my toolbar in Outlook 2016. I do have a "Store" button though. When I click on it and search for GoTo, I see the following. I click on GoTo for Outlook and click the Add button. The screen shows that it has been installed. I click on "Get Started" and see the following window showing there should be a new GoTo button on the toolbar. I close the Store, but there is no button on the ribbon/toolbar. If I open the Store back up and search for GoTo, the add-in shows the Install button again. Please simply answer the question. Can the GoTo add-in be installed on Outlook 2016 or does it require Office365?2.7KViews0likes2CommentsRe: Installing GoTo Add-In on Outlook 2016
The link you're referring me to is for the GotoMeeting Plug-in for Outlook 2016. My users are receiving alerts that this plug-in won't be getting any more updates and to download the new version which is the Goto Add-in. This Add-in is not installed like the Plug-in with an executable file. It can only be installed through the Microsoft Store. Whenever I try to install the Goto Add-in, the store shows that it's installed, but the icon never shows in the toolbar. If I search for the add-in again, it has the install button as if it had never been installed. Does the Goto add-in work with Outlook 2016? If so why is it not installing?5.3KViews0likes12CommentsRe: We must use Microsoft App Store?
My reply above should in no way be marked as the solution. I'm not affiliated with GotoMeeting and and was only reporting my users' experiences and what I've been told by GotoMeeting support. My post does not answer the original poster's questions or address any of his concerns. The main reason I posted is because I would like an official response from GotoMeeting regarding the status of the Outlook plug-in for GotoMeeting and why the Goto add-in doesn't appear to work with Outlook 2016.1.7KViews0likes0CommentsRe: We must use Microsoft App Store?
My users are also receiving this message about the plugin needing to be upgraded to GoTo for Outlook. I've also spoken with tech support and was told that the GoToMeeting plug-in was being replaced with the GoTo for Outlook add-in. The plug-in still worked because all of the features in the plug-in worked in the new add-in. Users could switch to the new add-in, but might be missing some functionality.1.8KViews1like1CommentRe: Installing GoTo Add-In on Outlook 2016
I'm having somewhat similar problems. I can see the GoTo for Outlook add-in in the store and looks like I can install it. However, after closing the store the add-in does not appear on the toolbar. Re-opening the store and searching for the add-in shows that it is not installed. I have users receiving messages constantly that the GoToMeeting Outlook Plug-in will no longer work soon and to switch to the GoTo for Outlook add-in. But the new add-in doesn't work.5.4KViews0likes15Comments