thaqiftaher
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Re: Cannot access payment method as super admin and no support for Malaysia phone number
KateGActually, it still require me to update the credit card (which i don't have access to) whenever i want to add another GTW subscription. I think on 3/3, the only thing that i can change is the address, not the card.Cannot access payment method as super admin and no support for Malaysia phone number
Hi, I have 2 items here and hopefully someone from GoToWebinar can answer this. 1. I am trying to change my card and it seems that the system asking me to update in the admin center. When I navigate to the admin center, i could not see any payment method option or card icon as per user the user guide documentation. Plus, it mention that i have no access. I am the super admin: 2. Since i have this issue no 1. I am trying to raise a support ticket and as usual, we need to fill in form. I am surprised that there is no option for Malaysia. Plus, it is so frustrating that we cannot reach the support via email. With this how am i going to reach out to support regarding the payment method issue. Hopefully someone from GoToWebinar can respond to this issue.Sorry, this portion of the webinar cannot be viewed on your device
Hi all, We have broadcast few webcast webinar internally to play around and see how it looks like before the actual webinar. So far so good. The only issue that we have one of the attendees, they cannot see the recorded video using his iPhone. The present shared a video, play the video, other attendees that is using PC, Laptop and some other attendees using android phone can see the video but not this particular user. We have done multiple test on multiple webinar, tried with different video in case the video is corrupted, but this particular user still cannot view the video. Previously, he was able to watch the video when we are using classic GoToWebinar. But since we are using this new user interface, he is not able to watch the recorded video. We already asked him to reinstall the latest version, the issue still persist. he is using his own home wifi. Phone Model: Iphone 15 pro max OS: Ios 17.7.1 We wanted to try another test but now with more mobile phone user to check whether this is specifcally for him, or for all ios user as well.
