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raahh
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Re: issue with connecting to sessions using the LogMeInRescue Tech console version 7.5
Hi AshC thanks for the reply and follow up. I have already installed version 7.5 (a few weeks ago) that's when the issue started I stated in my OP started. Is there a new version released since then or recently to fix the issue I mentioned in my original post?1.9KViews0likes1CommentRe: issue with connecting to sessions using the LogMeInRescue Tech console version 7.5
thanks. I have version 7.5. I reached out to Rescue and the rep said downgrading will not help because they have a new API that's not compatible with old version. Long story short, they told me this is a known issue and it's affecting some users but not all. They're programmers are working on a solution and as soon as one is available they'll email me to let me know. That was 1 week ago, no response yet. I can post here again once I hear a reply.4KViews0likes0Commentsissue with connecting to sessions using the LogMeInRescue Tech console version 7.5
With the new update to version 7.5, our LogMeIn Rescue Technician Console sessions are not working as smoothly or efficiently as previously. We have several staff members using the program to remotely connect to client computers and what's happening is the following: the remote session does not connect as quickly as prior to the update the remote session does not automatically connect, the message we'll see is 'connecting' and it'll stay like that for around 30 seconds. At which point it won't actually connect us, it'll revert back to where we need to click the 'Launch Remote Control Session' option one more time to successfully connect. we're all using Windows computers and our clients (that we're connecting to) all are using either Windows 10, 11, 32/64 bit and sometimes we connect to MAC's We have tried uninstalling and reinstalling the LogMeInRescue Tech Console to no avail. Do you know why this is happening and what the fix will be?4.7KViews0likes15Comments