aberger
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Joined 4 years ago
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User Analytics Needed in Reports
When creating a report, it fails to give incoming call number, outgoing call number, timestamp, and duration of call per call. These basic analytics need to be included for users to give managers a better detailed picture of their users. You can duplicate my issue by going into Reports, create report>Voice Report, Select User Activity. Any date, your choice but I am trying to do specific day(s). These users are not in a Call Queue but everyday employees that take direct calls from customers/clients.53Views0likes3CommentsActivate Out of Office voicemail at predetermined time
Hello, For the out of office voicemails my users are requesting the ability to set a predetermined time for it to become active. Example: User A is going on vacation in 1 week and sets up an out of office voicemail, then marks it to be enabled on the day they are on vacation and disables the day they return. Currently they only have the ability to do it the day of.1.2KViews4likes2CommentsDaily User Report
In GoTo Connect reports there is not an option to create previous day or for the week reports for users nor is there an option to have that scheduled. There is only 30,60,90 days, and Custom. We need to have the ability for our managers to see weekly reports and at times, previous day reports on specific users. I spoke with Tech Support, and they said this is currently not an option or feature.