Blake_Eckert
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Joined 3 years ago
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Swapping Out a device's hardware
On the legacy PBX, you could easily swap out or remove a device's assigned hardware by going to the Device profile, clicking the Hardware tab, and accessing a drop down menu. This is useful for when a customer wants to change the model of phone, change to softphone only, or if the phone is having issues and it is more convenient to swap the phone out for the same model and troubleshoot it or request an RMA later. This is useful because then I do not have to go in and redo the Button Configuration on the new hardware, saving time for me and more importantly the end user. I do not see a way to do this on the new system at all. I can change the model if when programming I accidentally put the wrong model in, but I cannot remove or change the MAC address. There is also no indication that my Button Configuration will be saved and applied as best as possible to the new hardware like the legacy PBX does. This feature is convenient and should be carried over from the legacy PBX if it hasn't already.GoToAdmin Display Names
When I set up a Device in the Admin portal (admin.goto.com) and provision the device, the display name comes up as a long string of letters and numbers instead of what I have set as the display name in the Admin portal. Reprovisioning multiple times did not fix the issue, including from the phone's web UI, the Admin portal's resync option, and unplugging and plugging it back in. However, when I went over to the old PBX administration and resynced the device WITHOUT CHANGING ANYTHING, it started to show the correct display name.Ordering numbers in GoToAdmin
In GoToAdmin, ordering numbers needs to be improved. Instead of a drop-down menu, I would like to be able to see a list. As it stands, I can only see two numbers at a time in the drop-down menu, and I can only scroll through 50 numbers at a time. I would like to browse more than 50 numbers at a time. Furthermore, it would be convenient if I could search for numbers by entering a city or town name, as opposed to a second full address. I like the search options in the new Admin portal, but the old PBX was better at displaying the available numbers.Searching for Users to assign to a Location
When I try to add a User to a Location, the type box only searches based on the User's assigned email. It does not actually search based on the name of the User. It should search for the name because names are easier to remember than emails. It also omits any User from the list of people that can be added to a location if the User does not have an assigned email address, an issue as in the old PBX emails were optional, so not every User has an email address.Device list information and sorting
Under Devices, the "Type" description is largely pointless, as the hardware type is underneath the Device name. Also, it would be useful to be able to see, sort, and search based on the extension of a Device, like in the old PBX. This last part is less an idea and more a bug to report, but since I don't know where else to report it, here we go: the Device list currently will not let you sort based on Name, User, or Type. The screen flashes like it is sorting, but it does not sort. Clicking Mac Address and Last Provisioned sorts the list fine, but the other options do not sort.Separate the Hardware and Devices sections in GoToAdmin
In the old PBX, Devices and Hardware were separate. Devices were billable items, including profiles using only the softphone, while Hardware referred to phones and other physical equipment that could then be assigned to Devices. A Device didn't necessarily need Hardware and Hardware didn't need to be on a Device. This made it simple as a technician to swap out phones due to faulty equipment or an equipment upgrade. The new system lists unassigned equipment with other Device profiles, and it does not let you easily swap a Devices physical equipment with Hardware either already on the account or a new piece of Hardware. As it stands now, if a customer wanted a phone swapped out, GoToAdmin forces me to remove the Device from the User, then add the new equipment in as a Device with the User assigned to it. I would then have to go in and put all of the speed dial buttons back on the new device manually. Before, I would go to the Device profile settings, click on the Hardware header tab, then change to the new equipment from the drop-down menu, and if it was completely new equipment, there was an Add New Hardware option. All other Device settings would be saved. Unless I am misunderstanding something, that is no longer the case. Having unassigned hardware mixed in with Devices also creates some unnecessary confusion regarding how many Devices are being charged.Search local numbers by location
I have noticed when ordering numbers in GoToAdmin that while you can search for a specific area code or prefix when ordering new numbers, you cannot get a list of local numbers based on the submitted service address like in the legacy PBX. For partners who manage multiple accounts across multiple areas, we are required to know the local prefix or prefixes for the service address's area. Again, the legacy PBX let's us search for numbers based on an address, so it would be convenient if GoToAdmin allowed that as well, or at least found the prefixes local to that address so we wouldn't have to search carriers ourselves.