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JT5365
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Joined 3 years ago
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Export complete User Directory including all prefixes
We would like the ability to print a user directory. Currently, a list of phone numbers can be exported, but the associated user name or dial plan is not listed. We can also export a list of extensions with user names, but there is no prefix. We have more than 1 prefix for our phone numbers so need the prefix to be included. Thank you.312Views0likes1CommentAdd call control on headsets
Staff is not able to receive calls from their headset when using the softphone. This limits their ability to perform tasks away from their monitor in order to accept or make a call. I understand security concerns are prohibiting this functionality. Are there any tools available to mitigate this issue and to allow call control?3.5KViews2likes20Comments