water1
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We have some services that can't send out SMS but we want users to receive an SMS message via SMTP email. Most carriers have an SMS gateway that you can use (e.g. Verizon is @vtext.com). I can't seem to find any documentation on it, is this something that GoTo Connect offers?Solved690Views0likes2CommentsRe: Differentiate between internal and external calls
I ended up doing what Brad suggested but agree it's a bit time consuming to implement/maintain. We don't have too many users that are concerned with having different ring tones so that's what we're going to run with for now. Thanks all!2.2KViews0likes0CommentsRe: Shared Voicemail Email Issue
Support wasn't able to identify a specific issue, there are no logs available it sounds like for emails generated (or not generated) for voicemails, but we haven't had an issue since. I'm cautiously optimistic that was just a one time thing. Thank you.1.4KViews0likes1CommentShared Voicemail Email Issue
We're new to GoTo Connect and recently set up a shared voicemail box . We sent numerous test messages without incident but had an employee leave a voicemail this morning and no email came through. We have another shared voicemail that we've been using that seems to work, but now I'm wondering if we've missed any because an email didn't go through. Has anyone had issues with these emails being generated? Are there any logs on the GoTo Connect side that would show why the email wasn't generated? I ran a message trace on our email server and don't show any inbound emails from GoTo that were blocked for spam or junk. I was able to retrieve the voicemail by dialing the extension but that's what we are trying to avoid. Thank you.Solved1.4KViews0likes3Comments