GoTo_DanielL
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Joined 2 years ago
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Re: 🤖 Your AI Wish List: What’s Your #1 Must-Have? 🤖
HeyWastive, thanks for your post. In fact, many e-mail providers have a "Relevant Inbox" feature already today, for example MS Outlook. I am not sure as to the degree of AI that is utilized, though. While we don't have e-mail in our offering, we do have a fairly compelling Helpdesk feature in GoTo Resolve. Tickets and issues from end users can be similar to e-mails in that it is important to focus on the important and urgent ones first.To do that, you can define the Importance for each ticket and filter for those in a list or column view. More recently, we also introduced the "Linked Tickets" feature, that lets you manually cluster tickets that are similar, for example when they have a common underlying root cause. In addition, we are already working on AI-powered solutions that will make it much easier to know where you should focus your attention on and what may be potential root causes for issues. To not miss out on those enhancements, check out and subscribe to Resolve News here in the forum:https://community.logmein.com/t5/GoTo-Resolve-News/bg-p/GoTo_Resolve_News Best, DanielRe: Allow end-user to control remote access
Hey Paul, I'm glad the suggestion solves the problem (mostly 😀). Regarding your follow-up question - those two settings (end user is logged in vs. not logged in) work independent of each other. That is, you can deny or allow access for both scenarios on a per agent level. The example you provided would result in the agent being able to connect to devices where no end user is present, and if there is an end user present, that end user would have to approve the remote session for the agent to connect to the device. So, you can realize pretty much any client requirement, I dare say. If you don't allow agents to connect for either attended or unattended situation, the connect button and all related buttons will appear as greyed out, as you can see in the screenshot below. Let me know if you need further assistance, happy to help. Best, DanielRe: Allow end-user to control remote access
Hiphyndman, thank you for your suggestion. In fact, you can enforce that the end user HAS to accept a remote support session on their device by deactivating the toggle "Access attended managed devices without end user consent" (first screen shot) for any agent who should not be able to override end user consent. You can find this setting in the Admin Center, when you navigate to the specific agent and then hit the "Settings" tab at the top (Users > Settings). Note that agents may need to log out and in again for this change to become effective. Once the setting is stored, agents will see the screen as depicted in the second screen shot, missing the button to "Connect now". That should accomplish what you are asking for. Does this solve your problem? Happy to assist you further, if needed. Best, DanielRe: 🤖 Your AI Wish List: What’s Your #1 Must-Have? 🤖
DearJStatham-RKW, Thanks for submitting your idea. In general, we are working to connect all the Resolve modules with our AI, so you will be able to ask for the Software Inventory via GoPilot. However, we need to introduce Software Asset Management first (which is in Closed Beta soon) for those queries to succeed. Let me know if I can assist you any further. Best, DanielRe: 🤖 Your AI Wish List: What’s Your #1 Must-Have? 🤖
Deardsford, thanks for submitting your idea. The feedback has been forwarded to the respective product development teams. In general, we are working to connect all the Resolve modules with our AI, so you will be able to ask for/get notified about such things , eventually. However, we need to introduce Software Asset Management first (which is in Closed Beta soon) for those queries to succeed. Let me know if I can assist you any further. Best, DanielRe: Automatic Note Taking
HeySBrown42, thank you for your feedback. Currently, there is no way to disable automatic note-taking. However, we are working to improve the solution and we will offer a way to persist your preferred choice, be it through a setting or remembering your last choice. Hope this helps, happy to have your feedback. All the best, DanielRe: Remote Execution Step Collection Editing
HeyMorphears, thank you for your comment and interest in Resolve's roadmap. The feature mentioned above has been postponed in favor of introducing Policies for Patch Management and Remote Execution a bit earlier. With that, you will be able to automate when and how updates should be installed on your machines and you can set up a recurrence (daily, weekly, etc.) for Remote Execution jobs, allowing you to focus on more valuable activities. While we fully acknowledge the need for editing step collections, we are even more committed to reducing manual tasks and saving time for our customers. Thanks for your patience and understanding! Warm regards, Daniel
