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Re: Can't type characters requiring the shift key on some remote sessions
Hello Glenn, Thanks for helping with this. It does not matter which shift key I use and it behaves normally when typing in notepad. What occurs is after pressing and holding shift and selecting the @ key, the window focus switches to the help desk section of the GoToResolve windows app, running on windows 10. This occurs when trying to connect and type in a remote connection login screen for a Windows Server 2016 system. I tried to use it today to be more accurate with my description to you. It is not consistent, sometimes I can use it without issue and other times it will respond as described above.1.3KViews1like0CommentsRe: Can't type characters requiring the shift key on some remote sessions
Hello, the issue occurs within the GoToResolve desktop application. It occurs when I select either shift and try to type the@ symbol. It stopped for a while so I didn't come back to check this post but yesterday it started again and I was unable to log in to a system. I do see the little transparent special symbol tabs appear when selecting shift. It takes me to the devices window but it will frequently cause the program to hang for a bit and sometimes the current sessions will stop connecting.1.3KViews0likes2Comments