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kenklabeltraxx's avatar
kenklabeltraxx
Active Contributor
2 years ago

Can't type characters requiring the shift key on some remote sessions

I am using GTR Desktop Console 1.61.95 on Mac 12.6.3. When I connect to some unattended machines, different Windows OS's, 10, 11, 2012r2, 2016, 2019, 2022 - I can't type uppercase or special characte...
GlennD's avatar
GlennD
GoTo Manager

550c does it matter which Shift key you use like DustyD mentioned? Does it happen when you just type in Word or Notepad?  

 

550c's avatar
550c
Active Contributor
2 years ago
Hello Glenn,
Thanks for helping with this. It does not matter which shift key I use and it behaves normally when typing in notepad. What occurs is after pressing and holding shift and selecting the @ key, the window focus switches to the help desk section of the GoToResolve windows app, running on windows 10. This occurs when trying to connect and type in a remote connection login screen for a Windows Server 2016 system. I tried to use it today to be more accurate with my description to you. It is not consistent, sometimes I can use it without issue and other times it will respond as described above.