tophneal
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Re: Removing/cleaning up tags in service desk
Sorry to necro-post on this 9yo thread, but has there been any progress in providing a way to remove unwanted tags? I, too, have an issue where I have several duplicated tags (mostly due to fat fingering an unnecessary character while typing too quickly) and would like to be able to manage the tags available for Helpdesk Tickets so that duplicates and incorrectly typed tags can be removed entirely as options to add to tickets. It would be nice to have something like the Manage Categories options in the GoTo Admin console.Re: Unattended agent not correctly reinstalling
Thank you, I've received your email/script! As soon as I can schedule time with the user to uninstall, run the script, and reinstall, I'll mark this question as answered! Correction: the script does not appear to be attached to the email you sent.1.5KViews0likes5CommentsUnattended agent not correctly reinstalling
I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall the Unattended Agent (through the context menu for the app in the system tray and Settings > Apps.) Each uninstall seemed to work correctly, but when I sent a more recent installer for the Unattended Agent to their computer to reinstall and add back to the console, each time the agent installation failed claiming that it could not create the working directory (sorry I don't have the exact error message text on hand.) What causes this error? How can I get around the error to get the agent to reinstall and add the device back to my console correctly? Do I need to uninstall it and delete any remnants that may be left behind in the Program Files directory? Given this user is in our executive group, I'd like to resolve this issue as quickly and simply as possible so I don't have to bother them to start an attended session if all I need is to run a few lines in Terminal/PowerShell.Solved1.7KViews0likes60CommentsTicket Comment/Reply Notifications
I've noticed I don't get emails when a user replies to a comment on a ticket. It would be helpful to have some kind of notification (OS-level would be ideal,) to show that a user has replied to or submitted a new comment on the ticket. I know there is an icon that shows in corner of the ticket from the Helpdesk view to show a notification, but within the console app there's no clear and certain way to ensure the page is refreshed to show this indicator if there has been a new comment.583Views0likes1Comment