ddemuth78
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Re: Outbound call issues popped up
Called in. the agent said they were level 2 support. They looked at my examples and said they were going to open a ticket with their upstream service provider. I never received a case email though regarding this conversation, so I hope it actually goes somewhere.38Views0likes4CommentsRe: Outbound call issues popped up
Yeah, GoTo support isn't very responsive. I had a couple examples included when I created the ticket and the third time I contacted them on this ticket that person finally looked at my original examples but by then they weren't fresh so I had to poll users for more examples but then I contact GoTo and it's starting back at page one again. I'll keep trying them though and see if I can get a tier 2 support rep involved.45Views1like6CommentsOutbound call issues popped up
For the last two weeks I have been trying to get to the bottom of a worsening of our outbound call issues. We seem to have always had a single outbound call a day ring to dead air but something has changed in the last two weeks and now users are experiencing several dead air outbound calls and I cannot seem to get to the bottom of what changed that could be causing this. Has anyone else experienced this issue and maybe have some insight as to what the cause was? The GoTo Network analyzer does not indicate any issues. Our ISP says everything looks good. GoTo support says everything looks good on their end... but obviously things are not good. No firmware updates available for the phones. Not sure how to troubleshoot from here on.76Views1like9CommentsRe: Route only internal calls or transfers to a number per extension
KateGrelated to this, we have one ring group whose number gets routed to an external number in their dial plan however this isn't working for internal calls and transfers. For those, instead of following the dial plan, it is just ringing the members of the ring group. Do you know how/why for internal calls and transfers it wouldn't follow the dial plan for the ring group?56Views0likes1CommentRoute only internal calls or transfers to a number per extension
I am wondering if there is a way for GoTo Connect to differentiate between internal and external calls a route to a unique number depending on the source? I have a scenario where I want calls coming into one of our DID's from external sources routed to one number and all internal calls to that DID (or Ext) routed to a different number. Is this possible?156Views0likes3CommentsGoTo Connect users extension setting suddenly changed and getting logged out of call queues today
Several call center users are seeing that their extension settings are getting change to some mobile extension thus their desk phones aren't ringing so they aren't answering calls thus they are getting logged off the call queue this morning. Wasn't happening yesterday.Solved376Views0likes3CommentsRe: Unique Call Queue Ring Strategy based on direct or transferred calls?
That's what I want to do but not sure how best to go about it. Should I create another Call Queue for the transferred calls and then set that Call Queue up somehow in the existing Dial Plan or create another Dial Plan for the transferred calls?371Views0likes1Comment