ddemuth78
10 months agoActive Contributor
Outbound call issues popped up
For the last two weeks I have been trying to get to the bottom of a worsening of our outbound call issues. We seem to have always had a single outbound call a day ring to dead air but something has changed in the last two weeks and now users are experiencing several dead air outbound calls and I cannot seem to get to the bottom of what changed that could be causing this. Has anyone else experienced this issue and maybe have some insight as to what the cause was? The GoTo Network analyzer does not indicate any issues. Our ISP says everything looks good. GoTo support says everything looks good on their end... but obviously things are not good. No firmware updates available for the phones. Not sure how to troubleshoot from here on.