Forum Discussion
Outbound call issues popped up
For the last two weeks I have been trying to get to the bottom of a worsening of our outbound call issues. We seem to have always had a single outbound call a day ring to dead air but something has c...
Yeah, GoTo support isn't very responsive. I had a couple examples included when I created the ticket and the third time I contacted them on this ticket that person finally looked at my original examples but by then they weren't fresh so I had to poll users for more examples but then I contact GoTo and it's starting back at page one again. I'll keep trying them though and see if I can get a tier 2 support rep involved.
When you call support, ask for tier 2, right at the start, let them know this is an ongoing time sensitive issue. But plan to sit on hold for days until they get someone on the phone. If Kate sees this she may be able to help get your examples directly to T2 calling all - KateG
Called in. the agent said they were level 2 support. They looked at my examples and said they were going to open a ticket with their upstream service provider. I never received a case email though regarding this conversation, so I hope it actually goes somewhere.
