rhatch
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Joined 10 months ago
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App Extension Switching: Changes Call log
In the Mobile and Desktop apps, when you have multiple extensions assigned to you and you switch from one extension to the other, the Voice mail reflects this change. However, the calls and recent activity do not reflect the extension but rather the user. It would be nice to have these reflect the extension from an organizational perspective. For example, I have an employee who monitors two extensions, one for English and one for Spanish language callers. Having the call logs and recent activity separated by the extension, like voicemails, would help to identify the difference in callers. Another Example is for extensions assigned to different locations.App Suggestion: Extension Handling
When using the GOTO app on iOS, you can switch between assigned extensions. However, the extension names displayed are all the same (business name). You don't know what extension you select unless you know the extension by number. Please change this so the extension name assigned shows up instead of the business name. The online app needs help here too. Instead of the business name, it displays the device assigned to the extension. So every extension could show up twice, once on the Softphone and once on the device. Again the appropriate extension name would be nice.142Views0likes0Comments