timau
Active Contributor
Joined 2 years ago
User Profile
User Widgets
Contributions
Re: Logmein Antivirus firewall blocking network printing
I agree disabling the firewall SHOULDN'T be the only option to print reliably! Logme in must have know about this for a long time - yet they continue to sell it (We just purchased it) The Tech support saying its just a remote issue show the lack of what I can see being any care or responsibility. For an integrated offering its actually very lacking in features that you would expect of any AV package. To then find out we must manually remove it on EACH computer is also unbelievable in this day and age.1.1KViews0likes0CommentsRe: Logmein Antivirus firewall blocking network printing
(Ive told Logmein Support many many times its not remote printing and they keep saying it is - not sure how they cant understand that...) The immediate ways to fix: Set the network to private (that fixes a lot) but not 100% of the time and not permanent it will still error depending on printer and drivers sometimes. We have the error on Ethernet connections also domain and private networks) Creating a new Rule with Firewall disabled appears to fix it 100% of the time – in fact the printer will burst into life as soon as it applies.1KViews0likes2CommentsRe: Logmein Antivirus firewall blocking network printing
The reply I've had from Logme Tech support is horrendous - they don't acknowledge the problem exists. instead they seem to think it has something to do with remote printing. -- Hello, I investigated this and the environment you provided with the printer is related to the article in question, to which the only solution we offer is what is stated in that article. If you have any questions, please let me know! Regards, Sergio | Customer Care Manager ---- Hello, Thanks for your response. The nature of this case is related to remote printing - wireless printers, and that's the information that was provided to you. On the other hand, if you need to know how the remote printing feature + how to troubleshoot any networking issue, also how the product works, you can check the following articles: Remote Printing. LogMeIn Pro and Firewalls. If you have any further questions, please let me know! Regards, Sergio | Customer Care Manager1KViews0likes0Comments