zpaine1089
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Support management of outbound caller ID from API
Please add support to manage the outbound DID / caller ID assigned to a line from the API. (Specifically referring to the phone number that shows up for the recipients of their calls.) You can manage this from the admin portal, but I see no way to view/update it from any API endpoint. This is one of the essential things to configure for users and this is preventing us from automating our onboarding process.Ability to store and export SMS/MMS
We need the ability to store and export SMS/MMS messages, their metadata and content (in case of audits, legal investigations, etc.) If that data is too sensitive to store on your end, I'd ask that there be a functionality that can put it into our own storage. We can store Phone Calls and Fax (ours store on AWS), so why not text messages? Right now text messages are only accessible to the agent involved in the conversation, and to store them each agent would have to copy them or screenshot them manually. This isn't feasible.Re: How to get a user/line's outbound caller ID using API
Revisiting this again.. That's just a link to the API docs about phone numbers. I'm not trying to query phone numbers. What do you need to call in order to get the outbound / external caller ID assigned to a user or line, as in the phone number that shows up on the recipients caller ID? You can manage this from the admin portal, so I'm not sure why I don't find a way to manage this from the API.494Views0likes2Comments