sbenson
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Re: Rescue Assist w/ AWS Workspaces
Additional logging appears to throw a SOAP error. =============================================================== [2024-06-12 7:45:38 PM] PID: 2104 [2024-06-12 7:45:38 PM] SOAP URL: https://secure.logmeinrescue.com/WebServices/TechnicianConsole.asmx [2024-06-12 7:45:38 PM] hResult: 0x80004005 [2024-06-12 7:45:38 PM] SOAP Error: SOAPCLIENT_SOAPFAULT (a SOAP fault was returned by the server) [2024-06-12 7:45:38 PM] REQUEST:--------------------------------------------- POST /WebServices/TechnicianConsole.asmx HTTP/1.1 Accept: text/* SOAPAction: "http://microsoft.com/webservices/startConsole_v7_50" Content-Type: text/xml; charset=utf-8 User-Agent: VCSoapClient Host: secure.logmeinrescue.com Content-Length: 543 Connection: Keep-Alive Cache-Control: no-cache <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"><soap:Body><startConsole_v7_50 xmlns="http://microsoft.com/webservices/"><iTechConsoleVersion>3580</iTechConsoleVersion><aComputerID>IOi3VvWHxblrhPS9Pb86sg==</aComputerID><osInfo><iOSLMI>16782080</iOSLMI><iOSSpec>1164115978</iOSSpec></osInfo><sLanguage>en</sLanguage></startConsole_v7_50></soap:Body></soap:Envelope> [2024-06-12 7:45:38 PM] RESPONSE:-------------------------------------------- HTTP/1.1 500 Internal Server Error Cache-Control: private Content-Type: text/xml; charset=utf-8 Server: X-UA-Compatible: IE=10 X-Client-IP: 3.225.4.98 X-Server-IP: 10.245.2.137 Strict-Transport-Security: max-age=31536000 Date: Thu, 13 Jun 2024 00:45:37 GMT Content-Length: 441 <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>Server was unable to process request. ---> Object reference not set to an instance of an object.</faultstring><detail /></soap:Fault></soap:Body></soap:Envelope>400Views0likes0CommentsRescue Assist w/ AWS Workspaces
We recently began the migration to AWS workpsaces for our DAAS. Our technicians use LMI Rescue Assist Tech Console regularly to support our customers. Inside the workspaces we are getting this when trying to connect: [2024-06-12 7:31:43 PM] Host site: secure.logmeinrescue.com [2024-06-12 7:31:43 PM] === Console started (7.50.3580 64-bit) === [2024-06-12 7:31:45 PM] Start Console communication error. Error code (7), Last error (0). [2024-06-12 7:31:59 PM] Logging out This is for all users and we get a similar error when attempting to use the web tech console. Any ideas?415Views0likes3Comments